Shipping Policy

Last Updated: September 3, 2026

Welcome to Souq Waha Store. We are committed to providing a smooth and reliable delivery experience for all our customers across the United Arab Emirates.

1. Shipping Coverage

We currently offer delivery across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

Some remote areas may require additional delivery time or charges.

2. Processing Time

Orders are normally processed and prepared for shipment within 1–2 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During promotional campaigns, holidays, or periods of high order volume, processing may take slightly longer.

3. Delivery Time

Once your order has been shipped, estimated delivery times are:

• Dubai: 1–2 business days

• Abu Dhabi & Sharjah: 1–3 business days

• Other Emirates: 2–4 business days

• Remote areas: Delivery may take additional time

Delivery times are estimates and may vary due to weather, public holidays, courier delays, incorrect address information, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Souq Waha Store may offer free shipping promotions or special delivery offers. Any applicable offer will be clearly displayed on our website.

5. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information, where available.

You can use the tracking details to monitor the progress of your shipment.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• Mobile number

• Building/villa number

• Street name

• Area

• Emirate

• Any useful delivery instructions

Souq Waha Store is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated address information provided by the customer.

7. Failed Delivery Attempts

If the courier is unable to deliver your order because the recipient is unavailable or the delivery information is incorrect, the courier may attempt to contact you or arrange another delivery attempt.

Additional delivery charges may apply if an order needs to be re-shipped because of an incorrect address, refusal to accept the package, or repeated failed delivery attempts.

8. Damaged or Incorrect Items

Please inspect your order when you receive it.

If your package arrives damaged, or you receive an incorrect or missing item, please contact Souq Waha Store customer support as soon as possible, preferably within 48 hours of delivery, with your order number and clear photos/videos of the package and item.

We will review the issue and provide an appropriate solution in accordance with our return and refund policy.

9. Delayed or Lost Shipments

Although we work with reliable delivery partners, occasional delays may occur.

If your shipment appears to be significantly delayed or lost, please contact us with your order number. We will coordinate with the delivery provider to investigate the shipment and assist you.

10. Cash on Delivery

If Cash on Delivery (COD) is available for your order, the applicable payment and delivery conditions will be displayed during checkout.

Please ensure that someone is available at the delivery address to receive and pay for the order.

11. Changes to This Shipping Policy

Souq Waha Store reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated date.

12. Contact Us

If you have any questions about shipping or your order, please contact Souq Waha Store through the contact details provided on our website.

Thank you for shopping with Souq Waha Store.